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Frequently asked questions

• What benefits does the MAXM Skate Recovery Program offer?

  The MAXM Skate Recovery Program motivates patients to accelerate their recovery by providing daily goals, expert guidance, and immediate feedback thanks to the motion sensor.

  Patients can also expect to:

  • have a structured recovery program that’s optimised to turbocharge your recovery
  • be in control of their progress and advance their own rehabilitation quickly
  • be able to share their daily rehabilitation data with their surgeon and healthcare team

  Plus, MAXM helps save between $8-26k per patient* on typical rehabilitation costs.

  *Economic improvements of $8,316 – $26,069 per procedure compared to standard care. Calculated from
  economic study with MAXM randomised trial.

• What is the MAXM Recovery Program?

  The MAXM Recovery Program for total knee replacement is a 16-week at-home digital rehabilitation program developed by leading orthopaedic surgeon Dr Matthew Liptak. It’s purpose designed to rapidly increase your range of motion and get you back on your feet, sooner. The program involves daily exercises using the MAXM Skate to track your range of motion via the MAXM Skate App. The MAXM Skate App also provides you with a full suite of education, exercises and other assessments to put you in control of your recovery journey. While your medical team stays informed of your progress to support you in the best way.

  We also offer other knee recovery programs tailored to your needs, whether you’re having a different surgery or recovering from injury. Get in touch to find out more.

• How long is the program?

  16 weeks in total. You’ll start with 4 weeks of pre-surgery exercises to put your best foot forward for recovery. Then, roll straight into 12 weeks of post-surgery rehabilitation.

• How much does it cost?

  The MAXM pricing for patients and out of pocket expenses varies between countries and clinics. Please get in touch to find out pricing for you.

• What’s included in the MAXM Skate Recovery Program kit?

  The MAXM Skate Recovery Program kit includes:

  • The MAXM Skate, designed to extend your range of motion – and fit any foot
  • The sensor which locks into the skate to track your movements and keep you safe
  • The strap which attaches to the skate and helps extend your range of motion even
    further
  • Unlimited access to the MAXM Skate app for 16 weeks inclusive of the full suite of exercises, education and clever dashboards to keep you and your healthcare team informed of your recovery.
• How do I sign up and order my kit?

  Please contact MAXM for your local supplier.

• Is the MAXM Skate App available for both Android and iOS?

  Yes, we’re committed to ensuring everyone gets access to world-class rehabilitation, so we’ve made our app available on both Android and iOS.

• How do I know I’ve fitted the skate correctly?

  The skate should feel snug and comfortable when you’re wearing it. It should hug the foot (not feel loose). You can wear it over shoes, socks or barefoot – whatever is most comfortable for you.

• Does my surgeon and/or physio have access to my recovery data?

  Yes, but only if you want them to. Using the MAXM Skate App, you can share your recovery data with anyone you like: your surgeon, your physio, and any other healthcare professional you choose.

• What can I expect each day?

  Every day, when you open up the MAXM App you’ll see new daily routines and video guides of exercises to complete, and a log of your progress to date. Plus, we’ll send you handy nudges to help keep you on track.

• How many sessions do I need to complete a day? And how long is each one?

  The MAXM Skate Recovery Program has education, exercises and assessments to complete, each tailored to your stage of recovery. You’ll complete 2 x 20-30 min exercises sessions via the MAXM Skate App each day. When completed, you’ll see a green tick.

• How does MAXM guide me on my pain levels?

  MAXM Skate encourages patients to maintain their relationship with their surgeon and physiotherapy team (if appropriate). They’ll be able to guide you with your pain level by using MAXM as a tool of trade – as they’ll see your reported pain levels as your record them every time you complete an exercise. Effective pain management to ensure you can maintain good range of motion and progression of your exercises is important.

• How do I get started?

  Your MAXM kit contains everything you need to get started. You’ll just need to download the MAXM Skate app, log in with your mobile number, and read through your quick start guide and rehab guide to guide you through the set-up.

• How do I clean my MAXM Skate?

  Your MAXM Skate is designed for indoor use only. We recommend giving it a regular wipe down with a moist (not wet) cloth and/or disinfecting it with 70% isopropyl alcohol.

• How do I recharge the sensor?

  If you notice a red blinking light on your sensor it means the battery is running low. You can easily recharge it with the included USB-C.

• How do I pair the sensor to my MAXM Skate app?

  Make sure you have the app installed and mobile Bluetooth turned on. Then, turn on the sensor and simply open your MAXM App and the Bluetooth connection will occur automatically. You’ll notice the Bluetooth blue light on the sensor will go from blinking to a full blue light once it is paired.

• Should I still see a Physiotherapist?

  Yes. MAXM Skate is a full recovery program but not a replacement of your medical and allied health team. In fact, as MAXM provides full data of your recovery and progress it is a great tool to enhance the knowledge and relationship of the medical team to assist your recovery.

• How do I fix the app?

  If there are any issues with the MAXM app, force quit and re-open. If this doesn’t resolve the issue, try deleting and re-installing the app. Don’t worry, you won’t lose your data or progress – even when you delete the app.

• How does the sensor collect and store data?

  The MAXM Skate sensor connects to your phone via a Bluetooth connection. This connection allows for the sensor data to be sent to your phone and the MAXM App then uses this data to associate it with you. There is no recording or storage ability of data on the sensor – it is purely transmitting the data to your phone. For more details, see our Privacy Policy.

• How does MAXM Skate ensure the privacy and security of my data?

  We keep your data safe, secure and encrypted with the global platform, Salesforce. For more details, see our Privacy Policy.